Refund policy

About Product Cancellation, Returns, and Exchanges

Legally, the so-called "cooling-off" system—which allows for the withdrawal of an application or cancellation of a contract under certain conditions within a specified period—applies to door-to-door sales, etc. Please note that the sale of products on this website is mail-order sales, and the cooling-off system does not apply.

Cancellation

Please contact us as soon as possible via email at 【order@xaglass.com】.
To keep a record of customer support, we do not accept cancellation requests by phone.

We manage orders from placement to shipment through our system to ship as quickly as possible to many customers.

We accept order cancellations before shipment preparation begins, but we may not be able to accommodate your request once shipment preparation is underway. Please understand in advance.

Returns

"Returns Due to Customer's Convenience"

Except in cases of defective or incorrect products, we do not accept returns due to customer convenience (including size exchanges).

"In Case of Product Defects, Damage, or Incorrect Items"

Please notify us within 7 days of the product arrival via 【order@xaglass.com】.
To keep a record of customer support, we do not accept inquiries by phone.

If the product is damaged or initially defective, or if a different type or quantity of product from your order has arrived, we will promptly handle returns or exchanges.

In this case, within 7 days of receiving the product, please notify us of the following information, and return the product to the shipping address specified in our reply email at our expense.

Whether we handle it by return or exchange will be determined by us, considering your preference.

• (1) Attach photos that show an overview of the problem and its condition
• (2) Whether you prefer a return or an exchange

Contact Information

To keep a record of customer support, we do not accept inquiries by phone,
so please contact us at 【order@xaglass.com】.

The content described on our website complies with Japanese laws and regulations.
Regarding the patent of this product, it has been applied for and obtained in Japan.